Learn techniques to develop self-confidence and your ability to communicate to protect the relationship while getting to the real issues.
Objectives
Better understand yourself
Create good relationships with our colleagues
Satisfy and express your needs effectively
Decode non-verbal and para-verbal language
Get in sync with the other person
Protect and affirm the relationship
Interact with confidence and a sense of security
Break down resistance
Ask the right questions at the right time
Give and receive feed-back
Content
Verbal and non-verbal indicators and their interpretation
Obstacles to communication
Active listening strategies
What, how and when to say something
Corpovision 2000 is accredited by Emploi-Québec (Agreement # 0008987). Our trainers meet the requirements of Law 90, which foresees an employer’s obligation to dedicate 1% of payroll budget to the training of its workforce.